Configure SMS Custom Connector

To configure your existing provider to send SMS, you can set it as a Custom Connector if MoEngage doesn't have direct integration with your choice of SMS partner.

MoEngage has direct integration with Gupshup, Kaleyra, ICS, Sinch, and Twilio. For other SMS service providers, follow this article.


MoEngage cannot track SMS delivery for Custom Connector.

Steps to configure a Custom Connector

  1. On the MoEngage Dashboard, navigate to Settings > Channel > SMS & Connector and click SMS Connector Config tab.
  2. In Custom Connecters, click CREATE. mceclip0.png

Step 1: Set the Connector

Fill in the following details:

Field Description
Connecter Name Type the name to identify the custom connector.

Sender Name

Type the name to identify the sender.


  1. Type or paste the URL for the connector
  2. Select GET or POST or DELETE method as per the API documentation 


Step 2: Configure Web-hook

  1. Ensure the URL params are filled, if not include the relevant URL params.Screen_Shot_2017-07-21_at_11.23.18_AM.png
  2.  Change the value of the following fields:
    • SMS Destination Number to Moesms_destination
    • SMS Message to Moesms_message
      For example:

Step 3: Test and save the settings

Click Send SMS to Test to verify SMS delivery from the custom connector. And finally, click Save to save the settings. 


Next Steps

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