Customers can restrict access to their workspace for MoEngage team members. MoEngage support teams need access to your workspace to diagnose and troubleshoot issues. The access is useful when you’re facing an issue that is too complex to be understood without access to your workspace. 

Some common examples include:

• Highly technical issues that need to be escalated through multiple levels of support.
• Replication of your issue cannot be reproduced anywhere else.
• Visual analysis of the MoEngage workspace is needed and is not obtainable via any other method.

If you do-not want to share access, you will have to add MoEngage team members to your workspace directly. You can revoke the access once the job is done. 

Steps to grant access  

MoEngage provides an option to restrict access indefinitely, and can turn it on/off at any time.

1. Navigate to Settings >> Security >> MoEngage access

2: Change toggle

3: Click Revoke

Control and visibility  

Access control 

Access is turned on by default and used by Support and Customer Success Managers. Only roles with access to Login security settings can change access. 

Permissions

The MoEngage team gets READ ONLY access to your workspace when the toggle is switched "On".

Audit logs

As a customer, if you wish to see all the changes a MoEngage team has made, you can navigate to Settings >> Audit Logs.  All actions performed by a MoEngage user are logged and displayed here. You can use filters to view the changes made by the support user specifically.