FAQs

Jinja Use Case - Samples

• Cart abandonment (Add to Cart) using Recommendation and Jinja
• Price drop notification using Recommendations and Jinja

Data Tracking

• Uninstall Tracking
• Can MoEngage track uninstalls if push permission is denied on iOS?
• Configuring Uninstall Analytics

Email

• Rendering Issues in HTML Templates
• Data Analysis for Transactional Emails using SendGrid API
• Difference observed in count returned by segmentation and campaign segmentation.
• Users are removed due to Personalization Failure
• Why is the no. of emails sent lower than user segment count?

General

• Support Issue Types and Priority
• Error Messages in the Browser Console due to CORS Policy
• Event & Category Name Update
• How can I import custom data to MoEngage?
• Triggered Campaigns not working on S2S events, how to resolve?

Mobile Push Notifications

• Why users are not receiving push notifications sent by you?
• Push templates rendering issues in Android
• How to Test Huawei Messaging Service for Push Amp+ post configuration of the same
• How to Test the Xiaomi Push feature of MoEngage ?
• Reasons for Push Token Drop and how to fix it (Android)
• Common Reasons for Push Token Drop in iOS

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Browser/Website Notifications

• How to migrate Web Push Subscribers from other platforms to MoEngage
• "Quieter permissions" for Web Push Chrome Subscription
• I see a difference between the number of web push notifications Successfully Sent and the Impressions. What could be the possible reasons?
• What is the allowed character limit for title and message in web push notifications?
• Validating Web SDK Integration
• MismatchsenderId: How can I send push notifications?

See all 10 articles

In-App Messages

• Avoid repeated display of in-app pop-up upon logging out and logging back in
• Test In-app fails to render on devices (In-app V2)
• In apps are showing up with a delay after opening the app.
• I created an In-app campaign, but impressions are zero, why?

Campaign Ideas - Push Campaigns

• Web Push Campaigns within 60 minutes
• Sample A/B experiments for Push