OTP verification

Overview

The OTP Verification enables you to authenticate using the one-time password (OTP) that is sent to the registered email address.

Whenever you try to login from a new location or device, you are asked to validate your identity to access your account. MoEngage sends an email to the registered email address with the OTP. You can use this OTP to login. 

Benefits 

    1. Stronger security due to an additional layer for authentication
    2. Reduces the risk of compromised credentials

Login using OTP verification

Once you enter your login credentials,

    1. It takes you to a new page where system asks you for an OTP.
      Screenshot_2022-10-11_at_12.49.04_AM.png
    2. Enter the OTP that has been sent to your registered email address.

      Note

      - Incase you are not seeing the mail in your inbox, search for email with Subject line "MoEngage login OTP"

      - The OTP is only valid for 3 minutes. After3 minutes, your token will expire and you will have to enter your credentials. 

    3. Click verify. 

You should now be directed to your MoEngage account. If you are still seeing any issues, please write to support@moengage.com.

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