Account lockout


Account lockout is a security feature that keeps your account safe and secure by preventing anyone or anything from guessing username and password. It locks an account with more than 3 failed login attempts. 

Account lockout in MoEngage

If you have entered an incorrect password 3 times, your accounts get locked for 180 minutes. 

Unblock account 

Once locked, you will have to wait for 3 hours (180 minutes) to unblock your account.

Or alternatively, you can reach out to your admin and get it unblocked. Your admin can follow these steps:

  1. Navigate to Settings >> Account >> Team Management
  2. Search for the blocked account via email id Screenshot_2022-10-10_at_2.39.46_PM.png
  3. Click on the unblock CTA next to the user name. 
  4. Once done, you will see a successful message toaster and your account will be unblocked. 

Now, you should be able to login using your credentials. 



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