Configure Kaleyra as a Custom Connector

Use this setup to set Kaleyra as a Custom SMS connector to send SMS in any region except for India using Kaleyra's global API. For sending SMS in India, you can go for a simple setup described in this article

Here are the steps to set up Kaleyra global API as a custom connector.

Go to Settings>> SMS & Connector >> SMS Connector Config. On this page click "Create" corresponding to Custom Connectors mceclip0.png 


Step 1: Set the Connector

Set a name for the Connector and corresponding Sender. You can create multiple Senders corresponding to a Connector or SMS provider. For more information on creating multiple senders, refer to this page

Step 2: Configure Web-hook

Configure Web-hook URL as shown in the image below.

GET Method:

Once you enter your API Request URL, you will be able to see the URL parameters here:

Replace YourApiKey with API key provided by Kaleyra. In to field, you can personalize [using @] it to select user's mobile number. Ensure that selected attribute consists of user's mobile numbers.

Replace YourSenderId with the sender Id of your account provided by your service provider.


Change the value of the following fields:

  • "to" Number to Moesms_destination
  • "message" to Moesms_message
    For example:


Step 3: Test and save the settings

Do a test SMS to make sure everything is set up correctly. And finally, click Save to save the settings. 

Now you are good to proceed with SMS Campaign creation. 


MoEngage cannot not track SMS delivery for Custom Connector.

Next Steps

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