Smart Trigger Push is sent when a user does (or does not do) a defined action in a defined time (for ex. "Added a product to cart" but "Not Purchased" in 2 hours). It is possible that some of these push notifications are triggered at odd hours (for ex. if user added a product at 10 pm, push message will be sent at midnight). DND feature allows you to configure idle hours during which your customers should not receive smart trigger push notifications.
You can setup Do Not Disturb (DND) time interval in the following steps:
Step 1: Head over to Push Settings or browse on MoEngage Dashboard -> Settings (sidebar) -> Push Settings
Go to FC & DND
Step 2: Here, switch ON the DND toggle button and enter the time-interval for which you wish to not send the triggered push notifications - Smart Trigger or Geo Fence or Real Time Push.
Note: For each user, DND will be set basis their respective time zone. If the user's time zone is not available with us, then your app time zone will take effect.
The app time zone is set by your admin at the time of account set up on MoEngage dashboard. You can check it at Settings >> App Settings >> General Settings.
In case you wish to deliver these push notifications after the DND period is over - switch ON the "Save & Send" toggle button. You can also mention the time interval in which multiple push notification (delayed due to DND) should be sent.
In case you have set up multiple campaigns (Push, SMS etc.) & expect multiple notifications to be delivered to the user after DND period is over, you can use Stagger messages. Let's say, you configured a ST Push, ST SMS & ST Connector campaign. Each of these messages were supposed to be delivered after DND. Now, instead of receiving all these messages in one go, the user will receive the 3 messages in an interval of 15 minutes (or whatever stagger time you choose).
These DND Settings are applicable to the campaigns created inside a MoEngage Flow as well. Read more about how it works here.
Note: If you switch ON Stagger here, it will also get activated for other Smart Trigger campaigns such as ST SMS and ST Connectors.
This will ensure that user doesn't get bombarded with hoards of messages as soon as DND is over.
Click on "Save" and be assured that you will not send a push message to the user at odd hours.
If you don't know already, read how Frequency Capping works.