Common push errors & their reasons

 

Pushes can fail for various reasons- the token might have expired or the push message was too large for Push service to process etc. Here are the most frequently occurring errors and their reasons. 

Internal Errors

There are few errors which are generated by our internal system and are applicable to pushes sent to all the platforms.

Personalization Failed: Occurs when Push Personalization fails and No Fallback message was set. System won't send the notification to the user and in turn generates an error - Personalization Failed.

Removed due to Minimum Delay: Occurs when notifications were not sent to few devices because they were breaching minimum delay settings for Push Notifications. Marketers can use Ignore Minimum Delay setting in campaign to avoid this failure.

Platform Errors

Then there are platform specific errors as mentioned below.

  1. Android - GCM/FCM
  2. iOS
  3. Windows

Android includes both the errors for GCM/FCM & Baidu Push.

Android - Google Cloud Messaging / Firebase Cloud Messaging Errors 

 

Error Description
Invalid Registration If you are handling GCM yourself, you may have passed an Invalid token
Not Registered An existing registration token may cease to be valid in a number of scenarios, including:
If the registration token expires (for example, Google might decide to refresh registration tokens, or the APNS token has expired for iOS devices). If the client app is updated but the new version is not configured to receive messages.
Google Authentication Error (GAE) Check sender ID on MoEngage dashboard. If you are handling push yourself, you have sent the wrong token to MoEngage. Read this FAQ doc.
Mismatch Sender Id The GCM/FCM Server Key provided to MoEngage & the one with which the token was registered do not match. You should update your Android Server Key saved with MoEngage
Invalid JSON Check that the JSON message is properly formatted and contains valid fields in the Name Value pairs you are passing
Message Too Big Check that the total size of the payload data included in a message does not exceed GCM limits: 4096 bytes. You may need to reduce the number of Name Value pairs you are passing
Invalid DataKey Check that the name value pairs you provided data do not contain a key (such as from, or gcm, or any value prefixed by google) that is used internally by GCM. Note that some words (such as collapse_key) are also used by GCM but are allowed in the payload, in which case the payload value will be overridden by the GCM value.
Device Message Rate Exceeded The rate of messages to a particular user is too high.

 


 iOS - Apple Push Notification Service Errors

Error String Description
Processing error There was an issue at APNS’s end
Others Usually a network outage between MoEngage & APNS
Invalid token The token for the users has expired
Invalid payload size Check that the total size of the payload data included in a message does not exceed APNS limits: 4096 bytes. You may need to reduce the number of key-value pairs you are passing
Invalid token size The token provided to MoEngage was not correct

 

Error string Description
BadCollapseId The collapse identifier exceeds the maximum allowed size
BadDeviceToken The specified device token was bad. Verify that the request contains a valid token and that the token matches the environment
BadExpirationDate The apns-expiration value is bad
BadMessageId The apns-id value is bad
BadPriority The apns-priority value is bad
BadTopic The apns-topic was invalid
DeviceTokenNotForTopic The device token does not match the specified topic
DuplicateHeaders One or more headers were repeated
IdleTimeout Idle time out
MissingDeviceToken The device token is not specified in the request :path. Verify that the :path header contains the device token
MissingTopic The apns-topic header of the request was not specified and was required. The apns-topic header is mandatory when the client is connected using a certificate that supports multiple topics
PayloadEmpty The message payload was empty
TopicDisallowed Pushing to this topic is not allowed
BadCertificate The certificate was bad
BadCertificateEnvironment The client certificate was for the wrong environment
ExpiredProviderToken The provider token is stale and a new token should be generated
Forbidden The specified action is not allowed
InvalidProviderToken The provider token is not valid or the token signature could not be verified
MissingProviderToken No provider certificate was used to connect to APNs and Authorization header was missing or no provider token was specified
BadPath The request contained a bad :path value
MethodNotAllowed The specified :method was not POST
Unregistered The device token is inactive for the specified topic.Expected HTTP/2 status code is 410; see Table 8-6
PayloadTooLarge The message payload was too large. See The Remote Notification Payload for details on maximum payload size
TooManyProviderTokenUpdates The provider token is being updated too often
TooManyRequests Too many requests were made consecutively to the same device token
InternalServerError An internal server error occurred
ServiceUnavailable The service is unavailable
Shutdown The server is shutting down

 

Windows - Windows Push Service 

 

Error Description
Delivered, Device Offline The Notification was delivered to WPS, but the user was offline. The push may be delivered later.
Delivered, Temp Lost Connection to WNS The Notification was delivered to WPS, but the user is currently not connected to WPS. The push may be delivered later.
WPS Queue Full For User The Notification was delivered to WPS, but the users has 30 Previous undelivered due to which this notification was dropped
Delivered, Suppressed The Notification was delivered to WPS, but was suppressed by WPS
Dropped The notification was explicitly dropped because of an error. Check your Name Value pairs
Rate Limit Exceeded You have probably created too many campaigns at once due to which MoEngage has reached WPS’s Throttle limit.
Bad Request There was either an issue at MoEngage’s end or the content of your Push, check your Name Value pairs.
Unauthorised MoEngage is not authorised to send pushes on your behalf
Forbidden MoEngage is not authorised to send pushes on your behalf. The access token provided in the request does not match the credentials of the app.
Invalid Token The token provided is invalid
Invalid Request There was an issue at MoEngage’s end, please contact the success team.
Throttling Limit Exceeded You have exceeded WPS’s throttle limit.
Token Expired The Device Token has expired.
Device Disconnected The device is not connected to WPS
Request Too Large The notification payload exceeds the 5000 byte size limit. Check your Name Value Pairs
Internal Server Error An internal failure at WPS caused notification delivery to fail.
WPS Service Unavailable The WPS service is currently unavailable

 

 

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