Modify Flows

Status of Flows

The different statuses of the flow during their lifecycle are described as follows. The statuses are visible in the All Flows page. Filter the flows based on similar status. The current status of the flow is displayed on the top right corner for all the opened flows. 
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The following are the status of flows.

Flow Status Flow Entry Type Description Possible Next Action
Draft   When a flow is created or saved before publishing

Edit

Duplicate

Scheduled

Time-Based Entry

When the flow is published and user entry is scheduled at a defined date and time in future.

Edit

Duplicate

Pause

Stop

Active Event-Triggered or Previous Flow exit When the flow is published.

Edit

Duplicate

Pause

Stop

Retire

 

Time-based Entry When users are entering the flow 

Before the schedule of a periodic flow expires. 

When all the users have entered a one time entry flow

When there are active trips in a flow

Paused All

When the flow is paused. 

Edit

Duplicate

Resume

Stopped All When a flow is stopped.  Duplicate

Retired

All

When a flow is retired.

Duplicate

Completed

Time-Based Entry

When:

  1. There are no active flow trips for one-time flow

  2. There are no active trips after the expiry of the schedule for periodic flow.

Duplicate

You can Pause, Stop and Retire flows. Scheduled, Completed and Active is defined by MoEngage.

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Edit 

After you publish, the Flow stats on users entering the flow and their performance at every stage of the flow are displayed. 

You can only edit and modify the content of every action stage and the configured conditions. Adding or Removing any new stages is not a valid action. 

At any stage is edited and Flow is re-published with new changes, users that have crossed the edited states will be unaffected. Only the users that are arriving at the edited states afresh will be re-evaluated with new conditions or sent the latest messages.

If you wish to change the Flow such that new stages have to be added, stop the existing flow and duplicate it to create a new Flow.

Duplicate

Marketers can also duplicate an existing Flow by clicking on the duplicate icon in the top right bar.

This will open a duplicate instance of the already created Flow in a new tab which can then be changed, saved, and published.

Pause/Resume

An active Flow can be paused by clicking on the Pause option placed right below the flow name.

After you pause, the active flow trip pauses at its current flow stage and won’t advance to the next stage. Due to pause, it might so happen that few users can get indefinitely stuck on any of the Flow stages even after resuming the Flow.

In paused state:

  • New users will not enter the Flow
  • No message will be sent
  • No condition will be evaluated
  • Users that are already in the Flow will not move to the next step of the flow.

Resume any paused flow. After you resume,  MoEngage starts processing the active flow trip of users from the Flow stages at the time of pausing the flow.

Stop

Published flows are permanently stopped by clicking the Stop option available next to the pause icon.

When stopped the users currently in the flow stop at their current stage and no new users can enter the flow once stopped.  Flow once stopped cannot be resumed.

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Retiring a Flow 

While stopping the flow Marketers can choose to allow the users currently in the flow to move forward towards a flow exit while stopping any new entries into the flow. We term it as Retiring a flow. 

This is especially useful while duplicating a flow to add or remove stages from the exiting flow. When the duplicated flow is published make sure to retire the original flow to avoid users entering both flows.

When enabled for your account, the option to retire the flow will be available after choosing to stop a flow. You should select the second option from the popup(shown above) for retiring the flow. 

 

TAKEAWAY

In this scenario, if retired the exiting 100 users currently in the flow will continue their trip and would be eligible to receive further messages from the configured action campaigns and eventually exit the flow.

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